ChatMetrics
RU Log in Connect a bot

The customer writes the bot.
The whole team answers.

ChatMetrics is a shared inbox for a Telegram customer service bot. Paste the token from @BotFather, and the team replies from the browser. The customer only sees the bot — never a personal account.

Connect a bot for free 4 setup steps

No card. No paid plans.

What the customer sees — an ordinary chat with the bot in Telegram
What the team sees — app.chatmetrics.bot
‹
SalesBotbot
Message
Bot DialogsBot GroupsBot Members
Choose a conversation
Type a message

A demo conversation. A photo in the thread opens on click — the same as in the inbox.

01

The bot is the face.
The team stays behind it.

SalesBot bot
username@your_sales_bot
what the customer knowsonly this bot

What the customer sees

  • AAnyaanswering from a laptop at the office
  • DDimapicked the chat up in the evening
  • KKatyaopened the same thread — the whole history is there

What the team sees

A personal Telegram stays personal. The customer never sees a manager’s number or account. The reply comes from the bot.

The thread lives on the bot. Not on someone’s phone: any member of the bot opens the chat and sees all of it.

Replies come from the browser. Not from a shared group where everything is mixed together, but from an inbox with a list of chats.

02

This is the real inbox, not a picture from a pitch deck.

A screenshot of app.chatmetrics.bot. Click a marker to see what it is.

ChatMetrics inbox: the conversation list, the thread, and who is in the room
  1. Dialogs, groups, membersThree tabs of one bot: private chats, group chats with customers, and who from the team is connected.
  2. Everyone who wrote to the botThe conversation list, with the last message and search.
  3. Grey is the customer, yellow is the botYellow marks what the customer received, sent in the bot’s name.
  4. Who is in the roomWho is part of this conversation.
  5. The replyYou write here. The customer gets a message from the bot.

03

Several people on one bot. Several bots in one list.

The diagram below is taken from the real members table in the screenshot. Hover a person or a bot.

Bots

Sales Bot
Customer Support Bot
Technical Support Bot

Members

AAntony Berns
AAlex
MMonika
Bot list: name, token, webhook status, number of members
Bots: the name, a masked token, the webhook, and how many people are connected.
Members: who is connected to which bots
Members: each person has their own set of bots.

04

Photos sit in the thread

A customer sends a photo — it stays in the thread and opens full screen. You can send a photo back from the inbox.

MarinaI want one like this, but with blueberries
SalesBotGot it, we’ll do blueberries. Here’s a sketch:
MarinaThat’s the one!

↑ click the photo

05

How much they wrote, and when

Messages by conversation — you can see which hours customers write the most.

Chart of messages by conversation

06

Four steps.
No developer needed.

  1. 1

    Create a bot in @BotFather

    Send /newbot, pick a name and a username. BotFather sends a token — copy it.

    /newbot
    Alright, a new bot. How are we going to call it?
    Sales Bot
    Done! Use this token to access the HTTP API:
    7200097731:AAH••••••••••••••••••J0Fooe18
  2. 2

    Turn privacy mode off

    Same place: /setprivacy → your bot → Disable. Otherwise the bot will not see messages in a group.

    /setprivacy
    Choose a bot to change group messages settings.
    EnableDisable
    Success! The new status is: DISABLED.
  3. 3

    Add the bot to ChatMetrics

    In the inbox, create a bot: a name and the token. Invite colleagues — they show up as members.

    Create
  4. 4

    The customer writes the bot

    Add the bot to a group with the customer — or have them send the bot /start. The chat appears in the inbox.

    You added SalesBot to the group
    or
    /start
    MNew chat in the inbox
0

Free. No card.
No pricing grid.

You sign up and use it. There is no checkout in the product. If the team is large and you need to talk it through, write to support@chatmetrics.bot.

Sign up

07

Questions people usually ask

Not yours — ask our support bot. A person answers.

Will the customer see my personal account?
No. Every reply reaches the customer from the bot. They never see which person on the team wrote it.
Is this a Telegram CRM?
It is the inbox behind a Telegram customer service bot: the team reads the thread and replies from the browser. There is no deal pipeline.
The bot is silent in a group with the customer. Why?
Privacy mode is probably still on. In @BotFather: /setprivacy → your bot → Disable. After that the bot sees group messages.
Can I connect more than one bot?
Yes. Every bot is in one list, and each has its own members.
Can we send photos?
Yes. A photo from the customer stays in the thread and opens large. You can send a photo from the inbox too.
What does it cost?
Nothing. Sign-up is free, we don’t ask for a card, and there is no paid plan. For a larger team — support@chatmetrics.bot.
Do I need a developer?
No. You only need the token from @BotFather. That is a couple of minutes in Telegram.